Privacy Policy - The Macau Roosevelt

Privacy Policy

This Privacy Policy describes how Roosevelt Hotel, LLC, as owner of The Hollywood Roosevelt (“THR”), treats information that it collects and receives from you through this website and other THR online locations (the “Sites”). The policy pertains to THR’s collection of information on the Sites from users who reside in the United States.


Each time you access, use, or browse the Sites, you signify your acceptance of the then-current Privacy Policy. If you do not accept this Privacy Policy, you are not authorized to provide information to THR or use the Sites and must discontinue use immediately.
THR may, from time to time, make changes to the Privacy Policy which will be effective immediately upon posting. Any material changes in the Privacy Policy will apply only to information collected after posting unless we have further communications with you.


We may collect personal information from you including, without limitation, non-public information that helps THR identify you, such as your gender, first and last name, birth date, home address and telephone number, email address, business address and telephone number, billing information, credit card information, reservation and stay information, travel agency information, guest preferences, frequent flier information, social media usernames, and other non-public information.
We may collect non-personal information about your use of the Sites such as your IP address, usage statistics, browsing history, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use, and the domain name of your internet service provider.


We collect personal information from you in a variety of ways, such as, for example, when you make a reservation on the Sites, sign up to receive emails, promotions, alerts, announcements and newsletters, apply for positions with THR via the Site or by email, and communicate with us via email, facsimile, or through the Sites.
Personal information collected by THR may be stored and processed in the United States in accordance with the laws of the United States.

THR automatically receives and records non-personal information on our server logs from your browser as well as through other analysis of the Sites. We also may collect information using cookies, web beacons or similar technologies, or through third parties using similar technologies. A cookie is a piece of data stored on your computer. When you visit the Sites, your web browser may store cookies on your computer, which will better enable you to navigate the Sites upon return. You may use the Sites even if you choose to reject or delete the cookies. Cookies also may be used by some of the other websites for which a link is placed on the Sites.


Our goal in utilizing the information we collect is to improve our level of service and to help us communicate with you in a more effective manner. Specifically, the information is used in a variety of ways, including, without limitation:
(a) To process and respond to your reservations, requests and inquiries and to provide services to you.
(b) To alert you to new developments, promotions, specials, special events, or products or services.
(c) To send announcements, promotions, and newsletters, and to provide you with personalized content in the newsletters.
(d) For the purposes for which you provided the information.
(e) To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems of the Sites.
(f) To analyze our users’ demographics and interests.
(g) For administration and improvement of the Sites and to enhance the user experience.
(h) For fraud prevention, internal operations, legal compliance, and other public purposes.
(i) To enforce the Terms of Use and any of the Other Policies.


You authorize THR to email or call you to respond to your communications and provide information to you about specials, promotions, new developments, special events, or services. Unsubscribe instructions are included in each promotional email from THR. Please note that unsubscribe requests may take up to ten (10) days to become effective. You may not opt out of receiving communications regarding your dealings with the Sites or technical information about the Sites.


THR may disclose the information it collects to others (i) for the purpose of outsourcing THR functions to service providers who work on behalf of or with THR, including agents, vendors, advertisers, consultants and affiliates; (ii) to confirm or update information provided by you; (iii) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of THR business or operations (including without limitation in connection with bankruptcy or any similar proceedings); or (iv) as otherwise authorized by you.

We also may share your information in response to a subpoena, legal order or official request, when we believe you have acted in violation of the Terms of Use, to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or to exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of THR, or others, or as otherwise permitted or required by law.

We also may use and share non-personally identifiable information with third parties. Additionally, we may take personally identifiable information and de-identify it and share it in a de-identified or aggregated form with third parties, advertisers and/or business partners in order to analyze Sites’ usage, demographics, or improve our products or services, improve our user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified form.


The Site is not directed toward children under 18 years of age nor does THR knowingly collect information from children under 18. If you are under 18 years of age, you are not permitted to submit any personally identifiable information to THR. If you are under 21 years of age, you may browse the Sites but you may not register an account on the Site or provide information to THR, unless specifically stated otherwise.


THR uses reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of personal information. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of THR to intercept or access transmissions or private communications unlawfully. While we strive to protect personal information, neither THR nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk.


You are encouraged to update your information so that it is current and are responsible for doing so. You may update information by contacting us at [email protected]. We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to THR’s internal reporting, processing and retention policies and all applicable legal obligations.


We may, from time to time, display links to other sites that may be of interest to you. THR seeks to link only to reputable organizations but we make no warranty or representation in that regard. Because other sites may not be hosted or controlled by THR, we are not responsible for the privacy practices of those sites or the content they provide which may be different from THR’s practices.


If you have any questions about our Privacy Policy or Terms of Use, contact us at [email protected].


The effective date of this Security Policy is March 31, 2015.


This section contains the disclaimers and terms of use applicable to the use of this website. By accessing this website and any of the pages, you are representing that you have understood and accepted the disclaimers and the terms of use set out herein. If you do not accept the terms of use set out herein, you should not access this website.


Every booking will be forwarded to the corresponding hotel via Unplugged Edition platform. Thus, an accommodation contract comes into effect, via mouse click, when making a booking. You will receive a customer booking email confirming your booking. The procurement for the booking is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit.


The accommodation contract comes into effect immediately between you and the hotel of your choice, when making a booking. You pay the confirmed price directly in the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you.


The hotel will require credit card details to guarantee reservations. In order to protect and encrypt your credit card information, this website uses the industry standard the “Secure Socket Layer (SSL)” technology, the most secure technology available. For certain restricted rates (promotions, discount rates, …) the hotels may require that payment is made upfront resulting in charging or pre-authorizing your credit card. Please check the room details thoroughly for any such conditions prior to making your reservation.


Changes and cancellations have to be carried out via this website and/or email [email protected]


All copyright, patent, intellectual and other property rights in information contained herein is owned by the Company or other third parties. No rights of any kind are licensed or assigned or shall otherwise pass to persons accessing such information. Under no circumstances should information contained herein or any part of it be copied, reproduced or redistributed.

Any and all personal data collected by the Company from time to time may be used and disclosed for such purposes and to such persons in accordance with the Company’s privacy policy statement.

In the event of any inconsistency between the English and other language versions of this disclaimer, the English version shall prevail.


The Company does not endorse and is not responsible for the content of any site owned by any third party that may be linked to this website via hyperlink, whether such hyperlink is provided by the Company or by a third party. No one is authorized to link to any websites of the Company without prior approval from the Company.


Due to the global nature of the Internet, you agree to comply with all local rules regarding online conduct, including all laws, rules, codes, and regulations of the country in which you reside and the country from which you access this website. In addition, you agree to comply with all applicable laws, rules, codes, and regulations regarding the transmission of technical data exported from your jurisdiction.


This website and the Internet in general may be subject to system delays and failures beyond our reasonable control. As such, you may have difficulty accessing this website. The Company shall not be held liable for any damages, losses or expenses of any kind, whether direct, indirect, special, consequential or incidental, arising out of or in connection with your access to,

use of or browsing on the website. In this regard, all warranties or representations of any kind, whether expressed or implied by law, equity or statutes, are excluded to the extent permissible under the applicable law.


We might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on this page. You should check this page from time to time to review any changes we have made.


The Company may collect personal data (including, without limitation, name, address, e-mail address, telephone and fax numbers) from you from time to time. The Company may collect personal data when you submit reservations, comments or other correspondence to the Company through this website or otherwise. Additionally, the Company may collect personal data through this website by using cookies, clicktrails or other methods of monitoring web usage. If you do not want to receive a cookie from this website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then refuse upon such notice.

However, by disabling cookies, you may not be able to take full advantage of this website.


From time to time, the Company may gather personal data from you for a number of purposes, including: (i) maintenance, administration and monitoring of this website; (ii) following up on reservations, comments and other messages that you submit to the Company through this website; (iii) facilitating the administration and delivery of services and products to you; (iv) identity verification, matching and/or records; (v) compiling aggregate statistics of the use of this website; (vi) marketing and promotional efforts by or on behalf of the Company; (vii) liaising and communicating with government departments, regulators or agencies;

(viii) fulfilling any other purposes relating to the Company’s business and activities; and (ix) transferring personal data in connection with any of the abovementioned purpose(s).


The Company will keep all personal data confidential and will retain it only for as long as necessary to fulfill the purposes for which the information was collected. The company may disclose the personal data to the following parties for the abovementioned purpose(s): (i) any of its parent, subsidiaries and affiliated companies, business partners and professional advisers in connection with the operation of its business and activities; (ii) any agent, contractor or third party who provides administrative, installation,f

telecommunication, computer, payment, insurance, financing, information or other services to any of its group company; (iii) any person under a duty of confidentiality to the Company or who has undertaken to keep such data confidential; (iv) any person to whom the Company is required by applicable legal, governmental or regulatory requirements to make disclosure; and (v) any actual or proposed assignee, purchaser or subscriber of all or part of the business of the Company or participant or sub-participant or transferee of the Company’s rights.


Under the Ordinance, you have the right to ascertain whether the Company holds your personal data, to obtain a copy of the data, and to correct any data that is inaccurate. You may also request the Company to inform you of the type of personal data held by the Company.

Requests to opt-out, access and correction or for information regarding policies and practices and kinds of data should be addressed in writing to: [email protected]

The Company reserves the right to amend this Privacy Policy Statement at its sole discretion at any time without prior notice. In the event of any inconsistency between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.